• All delivery bags are sanitized and wiped down before each order is packed.
• Online payments are encouraged, as this means zero contact at all; however, our process still caters for those who choose to pay with a card or cash.
• Our drivers carry a personal hand sanitizer bottle with them at all times.
• Upon arriving at the customer’s delivery address, the driver will knock on the customer’s door / ring bell.
• The driver will stand back away from the customer at a safe distance.
• When the customer comes out, the driver will sanitise their hands and remove the meal from their delivery bag.
• The driver will place the meal on top the delivery bag in front of the customer, while still maintaining a safe distance.
• The customer will pick up their meal and check the content of the order.
• If payment needs to be made by card, the driver will wipe down the card machine and prepare it for the transaction. The customer then will simply tap, insert or swipe their card. If a PIN is required, the driver will hold out the card machine towards the customer so that the customer can enter their PIN without having to handle the card machine.
• If payment needs to be made with cash, the driver will have confirmed the exact change amount needed before arriving. The change will be placed in a sealed and sanitized money bag. The customer will pick up their meal that was placed on top of the delivery bag, check the meal, and then place the cash on top of the delivery bag. The driver will pick the cash up, and replace it with the change for the customer to pick up.
• The driver will then sanitize their hands and pick up the empty delivery bag to leave.